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    Sales Training & Leadership Coaching | 302-478-4443
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Shipping & RefundsDomestic & International ShippingWe will ship our products anywhere in the world with available mail service. Shipping charges are based on USPS Priority and USPS Priority International rates which are based on package weight and distance shipped. Shipping charges are calculated after submission of the checkout form — where they can be viewed on a confirmation page prior to submission of the order. All products will be shipped individually and should arrive between 2‑3 days. (6‑10 days International) To consolidate large orders into one shipment or to specify a quicker shipping method, call 302‑478‑4443 or contact customer support. For International orders, any additional duties imposed by customs of a foreign country are the responsibility of the receiver. Refunds*PBR Store: If for any reason you are not satisfied with products purchased on the PBR website including: audioBooks, eBooks, On-Demand Webinars or downloadable items, we will provide a refund for the full price of the item(s) including shipping — provided that we receive an email, containing a detailed explanation of why you are dissatisfied, to customer support (or call 302-478-4443) within 30 days of the date of purchase. No returns required. Live Webinars: If you do not feel the webinar you attended was absolutely beneficial for you and your team, we will refund your money in full within 30 days from the date of the live event. (or 30 days after shipment for CD-only purchases)
Training Workshops, Coaching, or Custom Webinars: Please visit our Performance Guarantee. Any additional questions about our products or services, please contact customer support or call 302‑478‑4443.
*Books or webinars purchased from companies other than Performance Based Results will be subject to the return/refund policies of the corresponding vendors.
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