PBR partners with Kiplinger on Great Customer Service that Impacts Your Bottom Line — Dec 18 Webinar

WASHINGTON, DC | Nov 28, 2007 | Performance Based Results partners with Kiplinger to present Great Customer Service that Impacts Your Bottom Line at 12pm Eastern Time on December 18, 2007. The program will be hosted by PBR’s Paul Cherry and Patrick Connor.

PBR is honored to partner with a world renowned organization that millions of businesses turn to for economic and business forecasting. Because they have met Kiplinger’s high standards as a reliable resource, you can be assured that participants will be exposed to all the best practices on winning customer service strategies.

Participants will also discover proven-effective customer service techniques, strategies and tactics that not only will translate into lower customer turnover but higher revenue. According to Connor, this program will reduce stress and burnout among customer contact teams plus give them the tools to play a pivotal role in their company’s strategy for greater bottom line results.

During the 90-minute audio conference, listeners will learn how to position customer service as a strategy to:

• Upsell & cross-sell more opportunities.
• Manage customer expectations to ensure a profitable outcome.
• Differentiate yourselves from competitors trying to steal your business.
• Diffuse angry customers who want to take their business elsewhere.
• Win customers over to your point of view.
• Leverage your established relationships to dig deeper and higher within your key accounts.
• Reduce customer attrition.