Brunei corporation, DST Group hires PBR for Customer Service Training with emphasis on Impact Questions

BANDAR SERI BEGAWAN, BRUNEI DARUSSALAM | Mar 17, 2008 | DST Group, one of Brunei’s leading communications corporations recently hired PBR to conduct an on-site 2-day workshop at their headquarters in Bandar Seri Begawan. The program focused on customer training with an emphasis on sales questions. PBR has always placed importance on questioning techniques in all its programs. Plus, presenter Paul Cherry is an expert on sales questions and is author of Questions That Sell published by AMACOM Books.

Impact questions featured in the program included:

• Situational Questions,
• Probing Questions,
• Expansion Questions,
• Comparison Questions,
• Lock-on Questions.

His first visit to Brunei, Cherry reported that he found the country and the people exceptional. The workshop was highly successful and very lively while qualified participants received personalized achievement certificates. He looks forward to return visits for reinforcement sessions and to continue PBR’s partnership with DST Group.