“Incredible how you helped us regain our footing. We are actually turning business away, thanks to you.”Doug Haney
President
Advanced Quick Circuits (Division of Tyco Electronics)
PBR Customer Service Sales Training will energize sales professionals, impress clients, enhance corporate image, and improve customer retention. We supply valuable skills, ideas and techniques which translate into higher revenue, lower customer turnover and reduced stress.
Customer Service Sales Training - Create a Winning Impression
Innocent statements that scare customers away.
3 techniques to soothe your most angry or demanding customers.
Saying “no” in a way that customers understand why.
Keeping your cool in the most demanding situations.
5 ways to improve your over-the-phone persona.
3 tips for answering other people’s phones.
How to turn complaints into valuable customer feedback.
Why 50% of a call’s outcome is dictated before one word is exchanged.
7 statements you should never say.
Customer Service Sales Training - Communicate to Customers With Integrity
The one most powerful expression to gain instantaneous rapport.
Listening to what your customers are not saying.
3 ideas to breakaway from a reactive mind-set.
Increasing the return on every customer service dollar.
Positioning yourself as a solution provider.
4 strategies to show appreciation and mean it.
How to ensure every customer is treated fairly by everyone in your organization.
3 things you must do to eliminate any doubt from the customer’s mind.
Getting your message across clearly, concisely, and with confidence.
Customer Service Sales Training - Exceed Customer Expectations
5 powerful techniques to put the sizzle into service.
Making customer service the rule — not the exception.
What to do if someone wants his/her problem to become your problem.
Why up to 90% of our assumptions are offtrack with customer expectations.
3 ways to eliminate costly and repetitive customer service mistakes.
4 out of 5 times you can satisfy customers’ needs and not spend one extra dime.
How to identify up-selling opportunities with every customer contact.
Customer Service Sales Training - Creating Commitment & Collaboration with customers
Breaking through stalls, disagreements, or indifference.
2 tips to bring closure to a lengthy customer service call.
Getting everyone to be proactive on solutions, not problems.
Improving cooperation between departments.
Getting support from managers and your coworkers.
Customer Service Sales Training - Keeping a positive attitude with Customers & Clients
3 methods to turn the frustrations of customer contact into self-satisfaction.
How to diffuse volatile situations.
Reducing stress, burn-out and turnover.
Feeling important when the customer makes you feel unimportant.
5 tips to keep you energized… and those around you.
Keeping your enthusiasm up & stress down — the formula for success.
7 self-esteem builders for you and your customers.
