PBR Customer Service sales training will energize sales professionals, impress clients, enhance corporate image, and improve customer retention. We supply valuable skills, ideas and techniques which translate into higher revenue, lower customer turnover and reduced stress.
Program Highlights
3 techniques to soothe your most angry or demanding customers.
How to turn complaints into valuable customer feedback.
Listening to what your customers are not saying.
Positioning yourself as a solution provider.
How to ensure every customer is treated fairly by everyone in your organization.
Getting your message across clearly, concisely, and with confidence.
4 out of 5 times you can satisfy customers’ needs and not spend one extra dime.
How to identify up‑selling opportunities with every customer contact.
Breaking through stalls, disagreements, or indifference.
How to diffuse volatile situations.
5 tips to keep you energized… and those around you.
Making customer service the rule – not the exception.
Incredible
how you helped us regain our footing.
We are actually turning business away,
thanks to you.
Doug Haney
President
Advanced Quick Circuits (Tyco Electronics)
Sales training is provided in locations such as: new york sales training,
chicago sales training,
philadelphia sales training,
phoenix sales training,
san diego sales training,
san francisco sales training,
seattle sales training,
boston sales training,
denver sales training,
atlanta sales training,
miami sales training,
minneapolis sales training,
las vegas sales training,
dc sales training,
pennsylvania sales training, delaware sales training, new jersey sales training,
maryland sales training,
virginia sales training
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