Duration: 1:18:02 | Item: TS-003 | More than two thirds of customers who take their business elsewhere say it’s due to an attitude of indifference expressed by a company or a specific employee.
On the other hand, seven out of 10 dissatisfied customers will continue to do business with you if you make the effort to resolve their conflicts.
Your customers are your company’s most valuable asset. Here’s how to keep them coming back to you, rather than lose them to your competitors.
It’s easier — and far more profitable — to hang on to customers you already have than it is to find new ones. The key is to think of customer service as far more than merely a “warm and fuzzy” task. Great customer service is a powerful sales tool that can dramatically improve your bottom line.
Transform the way you and your customer service staff think. Presenters Paul Cherry and Patrick Connor will help you discover proven-effective customer service techniques, strategies and tactics that not only will translate into lower customer turnover and higher revenue for your business, but also will help reduce stress and burnout among your customer contact team.
Benefits of this Webinar-CD
include:
The best way to project a winning impression at the moment of initial customer contact.
Seemingly innocent statements that can actually scare customers away.
Three techniques to soothe your most angry or demanding customers.
How to say “no” in a way that customers understand and accept.
Seven things you should never say.
How to up-sell new opportunities when servicing your customers.
The one most powerful expression to gain instantaneous rapport.
What to do if someone wants his or her problem to become your problem.
Why up to 90% of your assumptions may be off track with a customer’s actual expectations.
Getting your organization to embrace customer service as a strategic component to its growth and long term success.
Two tips to bring closure to a lengthy customer service call.
Ways to stay upbeat — rather than beat up — during an angry exchange with a customer.
TeleSeminars offer audio recordings of PBR webinars, audio conferences and sales training workshops. Each audio presentation includes the question-answer session plus downloadable program notes in PDF format.
Two options:
1) Audio CD shipped to your address.
2) Downloadable ZIP file containing the MP3 audio.
