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Why do managers who’d never dream of accepting a new job without thoroughly investigating the opportunity jump at a promotion within their own company without asking the right questions first? Companies know offers of promotions and title changes are catnip to ambitious employees. If you’re a manager whose superiors are dangling a promotion within the company before your eyes, better look before you leap, by asking the right questions!
- “What are the major responsibilities of this position?”
- “How will you measure my performance and can you define the outcomes that need to be achieved?”
- “Tell me about the resources I'll have access to in order to ensure a successful outcome."
This will help you to carefully lay out your desired career path instead of just taking whatever you get without considering how it will affect your future prospects. Figure out precisely what you want your career to do for you, then make sure you pursue only the opportunities that will further those goals.
Salary can be a sensitive subject, no matter who brings it up first in a job interview. The interviewer who asks, “How much money did you make last year?” gets interviews off to a rocky start, coming across as offensive and just generally setting a negative tone. The interviewer’s trying to cut to the chase and see if you, the candidate, will disqualify yourself, either by asking for too much money, or for so little that they will wonder why you’re willing to settle for a smaller salary; are you damaged goods?
Claude, a manager we knew, was called “The Invisible Man” behind his back. Perhaps without meaning to, this “invisible” manager came off as aloof, too busy, or just plain uninterested every time his assistant manager, James, needed his input. Of course, that didn’t do wonders for their working relationship. On the positive side, James was a go-getter who liked the resulting independence and freedom. But on the negative side, The Invisible Claude was all but unavailable to provide James with regular feedback or guidance. As a result, James wasn’t entirely sure whether or not he was performing his job to Claude’s liking, and he was starting to worry about a pink slip in his future. I suggested to James that he should spark dialogue by asking this question to address Claude’s own concerns:
“Claude, in my position, my three critical objectives are A, B, and C. Which one of these do you feel is the most important?”
James’s question spurred Claude to finally open up about his priorities. In turn, this allowed James to ask further questions that not only clarified what Claude needed from him, but also helped James to eventually shape the role he wanted for himself. This helped the two men to understand each other’s expectations and how to meet them, as well as positioning James as a key player in Claude’s most important projects.
Delegation isn’t just about handing off an unwanted task to a colleague or assistant. When you, as a manager, can delegate well, it empowers your team members to grow professionally and personally while making the best use of your company’s resources. Down the line, delegating effectively will cultivate your subordinates’ gifts so that when you get a promotion, they’ll be ready to take over your job.
Here are two steps to get started:
1.) Choose the right person. Match the strengths of each of your employees with the tasks that need doing. Ask yourself:
There's a classic brain teaser that goes by many names, one being "The Lady and the Tiger." The situation: You're standing before two doors, one leading to a princess (i.e., happiness), the other leading to a tiger (i.e., certain death). A man stands before each door; one man always lies, the other always tells the truth. But there's no way to tell which is which. What one question do ask to be sure you can figure out which door is which?
You can ask the same question to either man: "If I asked the other guard which door led to the lady, what would he say?"
If you're asking the truthful man, he'll be giving you the other (lying) man's answer, which would be a lie. If you're asking the lying man, he would be lying about what the other (truthful) man would say, so it would still be a lie. So whichever door they say leads to the lady, the other one is the actual safe door.
Talk about the importance of asking the right questions!
Sometimes when talking to an fellow employee, or perhaps interviewing for a new job, you may not get far if you ask "What do you think of (thing xyz)?", as they may not be able to share their personal opinions. But if you ask, "What would other employees say they thought of the new process?" you just might see the information flow more freely.
I can't promise it'll lead you to the princess, but it'll certainly give you a better idea of which way to go!
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