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Kiplinger & PBR
PBR is honored to partner with a world renowned organization that millions of businesses turn to for economic and business forecasting. Because we’ve met Kiplinger’s high standards as a reliable resource, you can be assured that you’ll be exposed to all the best practices on winning customer service strategies.
Cutting Edge Customer Service Training
Chances are your company is losing money if your customer service team is putting out fires, reacting to crises, and appeasing irate customers.

Why be satisfied with knee-jerk tactics when you can position your customer service team to generate more leads, up-sell more opportunities, increase customer retention, and improve profit margins? Get more details.

Don’t miss out. Join us on
Date: Tues. – Dec. 18, 2007
Time: 12pm Eastern (9am Pacific) Kiplinger and PBR will provide you and your customer service team cutting edge ideas to drive greater revenue growth and stay ahead of your competition.
Welcome
Nov 27, 2007
Kiplinger &
Performance Based Results
are pleased to announce…
Great Customer Service that Impacts Your Bottom Line
Event: Audio Conference
When: Tuesday, December 18, 2007
Time: 12 PM Eastern (9 AM Pacific)
Why You Must Attend
Discover proven-effective customer service techniques, strategies and tactics that not only will translate into lower customer turnover but higher revenue for your business. Reduce stress and burnout among your customer contact team. Give your customer service team the tools to play a pivotal role in your strategy for greater bottom line results. Get more details.

During this 90-minute audio conference, learn how to position customer service as a strategy to:
  • Upsell & cross-sell more opportunities.
  • Manage customer expectations to ensure a profitable outcome.
  • Differentiate yourselves from competitors trying to steal your business.
  • Diffuse angry customers who want to take their business elsewhere.
  • Win customers over to your point of view.
  • Leverage your established relationships to dig deeper and higher within your key accounts.
  • Reduce customer attrition.

Question & Answer Session
There will be a question-and-answer session afterwards to ensure that you and your team walk away with answers to your most pressing challenges. Make the investment in your team to ensure that they’re off to a great start in 2008.

Great customer service can truly separate you from your competitors anxious to take business away from you. Get more details.

Got an upcoming sales meeting or association event?
If you’re looking for ideas and sales strategies to help your sellers:
• Seek out the right sales opportunities.
• Shorten sales cycles.
• Sell at higher profit margins.
• Gain access to key decision-makers.
• Close more business…
then check with Paul Cherry about keynotes and workshops for your next event. For more info, send an email to Paul, or call 302-478-4443.